1.Contact us
- Help with the app, a booking or your account: info@connectcoach.app
- Privacy, your information, or deleting an account you cannot sign in to: admin@connectcoach.app
- Phone: 0991 228 4791
Or write to us here. A person on our team reads it and replies by email.
2.How do I book a coach?
Find a coach in the app, pick a sport, a time and a court, and send a request. The price and any court fee are shown before you send it.
The coach approves or declines it in the app. Your session is only booked once they approve it. You can message the coach in the app at any time.
3.How are coaches verified?
Verification is optional. A coach sends a photo of their government ID and a selfie holding it, in the app. A person on our team checks them by hand, usually within 1–3 business days.
A Verified badge means we have checked who the coach is. It is not a promise about their skill. We delete the ID photos 7 days after we decide.
4.How do I report someone?
Tap Report on the person's profile, on a booking, or in the chat menu. Pick a reason and tell us what happened. Only our team sees it, and the person you report is not told.
If anyone is in danger right now, contact your local emergency services or a government hotline first.
5.How do I block someone?
Tap Block on the person's profile or in the chat menu. Once blocked, they cannot message you or book you.
To unblock them, go to Profile, then Account and security, then Blocked people.
6.How do I delete my account?
In the app, go to Profile, then Account and security, then Delete account. The steps, and what we keep, are on Delete your account.
7.Terms and privacy
The rules for using ConnectCoach are in our Terms and Conditions. What we collect and how we use it is in our Privacy Policy.