Delete your account

1. Open ConnectCoach and sign in.
2. Tap Profile, then Account and security.
3. Tap Delete account, and read what goes and what stays.
4. Type DELETE, then tap the button to delete your account.

If you coach, first answer or cancel any request still waiting and any session still to come. The app lists them for you, and you can continue once the list is empty.

If you book sessions, requests still waiting are cancelled and the coach is told. A session you have already paid for is not refunded.

Email admin@connectcoach.app from the email address on your account, with the subject “Delete my account”. If you sign in with your mobile number instead, put the number in your email.

We reply and confirm it is you before we delete anything.

Straight away, when your account is deleted:

• your profile and private details;
• your photos, and your ID and certificate photos;
• your courts and hours, if you coach;
• your favourites, notifications and chats.

Your login is closed. The same email can be used to sign up again later.

Bookings, ratings, reports and wallet records are kept after your account is deleted, without your name. The other person's history and our tax records depend on them.

The full list of what we keep, and for how long, is in our Privacy Policy.

Write to admin@connectcoach.app or call 0991 228 4791.